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GPS coordinates: lat: -26.143278 - lng: 26.154955


Consumer Voice (Pty) Ltd

Address:

Bree Str 80, 2740 Lichtenburg

Telephone:
+27827896747

Fax:
0865791141

Opening hours

  • Monday: 00:00-24:00
  • Tuesday: 00:00-24:00
  • Wednesday: 00:00-24:00
  • Thursday:                   00:00-24:00
  • Friday: 00:00-24:00
  • Saturday: 00:00-24:00
  • Sunday: 00:00-24:00
Opening hours for Consumer Voice (Pty) Ltd Bree Str 80, 2740 Lichtenburg

Description
Consumer Voice is Consumer’s or customer's collective voice. We envision Consumer Voice as the preferred source of reference to product quality and service standards. We encourage consumers to share their purchase experience. These testimonials differentiate the service driven organisations from their competitors and serve as a reference to caution against inferior products and service.

In the Consumer’s mind their purchase experience is the true Résumé of a Brand’s products and service.
We facilitate communication between Consumers and the Brand that is open and transparent and we do not condone unsubstantiated slander. We encourage Brand loyalty even though we are committing to the philosophy that the consumer’s interests are always the most important.

It has often been suggested that prospective consumers value and respect personal opinions of existing consumers as the most influential driver in the decision-making process.

Keywords
Customer Satisfaction, Complaints, Customer Experiences
Company description
Best-in-class organizations have realized that consumer feedback form an essential part of their relationship with customers and understand the importance of this feedback in the improvement of their products and services. These organizations have found that through consumer feedback they can actually grow and nurture their relationship, as such collaboration and partnership leads to greater levels of shared trust and the fulfilment of mutual goals.
The Consumer’s Voice is the true Résumé of products and service and may be one of the most valuable assets of any organisation.
Manufacturers and service providers pay massive amounts of money for consumer satisfaction research and market intelligence about Consumer experiences. Consumer satisfaction research measure customer behaviour to determine what customers think and feel about the companies they do business with.
Customer Satisfaction Measurement has become a benchmark to measure performance ratings against competitors and tend to reinforce what the company is doing right. They are generally interested in knowing how good am I at doing what I view as important. For a large number of organizations it has however become a process to avoid being penalized by the franchisors.
How does this customer satisfaction measurement benefit the Consumer?
Does the need then exist for a newcomer on the scene of Consumer satisfaction research and what value might they offer.
Consumer Voice acknowledges the achievements of Consumer satisfaction research organisations and enters the scene with confidence that they will have a significant role to play in the reformation of the industry.
We are an intermediary platform that primarily aims at facilitating communication between manufacturers, service providers and consumers to remedy any problems immediately. We campaign for the right of the consumers with the authority of the Consumer Protection Act, No. 68 of 2008.
Service Areas
South Africa
Spoken languages
English
Contact Persons
Chrissie Snyman
CUSTOMER SERVICE

0745859230

084 611 5014

086 610 6305

Neels Snyman
MANAGEMENT

084 611 5014

084 611 5014

086 610 6305

Ronel Janse van Rensburg
SALES

0827896747

0795261441

0865791141

Official Data

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