Privacy policy

Purpose

The purpose of this Privacy Policy is to inform you of how mapknows.co.za (“Company” or “we” or “our” or “us”) processes, collects, uses and discloses the personal data that we collect from you when you visit mapknows.co.za or any other website that we own or operate (the "Websites" or the “Sites”), how such data will be used by the Company (as defined below), its Advertising Partners, and/or other persons or entities with whom such data may be shared, as well as your choices regarding the processing, collection, use and distribution of such data and the security measures that we have implemented to protect your privacy. Please read this Privacy Policy carefully to understand our policies and procedures regarding your personal data and how it will be processed. BY CONTINUING TO USE THE WEBSITES, YOU PROMISE US THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS PRIVACY POLICY, AS AMENDED FROM TIME TO TIME BY THE COMPANY AT ITS SOLE AND ABSOLUTE DISCRETION. You further agree to regularly review this Privacy Policy to ensure that you are familiar with Company's most-current policies and procedures. Your continued use of the Websites after we make changes is deemed to accept those changes. If you do not agree or are unable to make this promise, you must not use the Websites. If required by law, we will make reasonable efforts to contact you about material changes or updates to this Privacy Policy; if you have provided us with an email address, you agree that we may email you a notice regarding such changes or updates; if you have not provided us with an email address, you agree to view this page periodically and when our site informs you that this Privacy Policy has been updated.

Types of personal data collected

Personal data provided by you through the Websites

If you voluntarily contact us by sending an email at contact@mapknows.co.za or any other request or notification, you may be required to provide us with specific personal data such as your name and email address.

Usage Data

Usage Data has collected automatically when using the Websites. Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Websites that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies

We use cookies to track the activity on our Websites and store certain information.

How do we use your personal data

When you request us to contact you

Via our Websites, if you voluntarily contact us by sending an email at contact@mapknows.co.za or any other request or notification regarding questions, queries, comments or complaints. When you do so, we will collect the data you fill out, including your name and email address. Therefore, we use this data for our legitimate interest in conducting business with you or establishing our future contract with you.

Data we collect automatically when you use these Websites

When you access the Websites, we may collect certain data automatically, including Usage Data, cookies, and similar tracking technologies. This data is collected for our legitimate interest in improving and administering our Websites, including data analysis, troubleshooting, and statistical and survey purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some parts of our Websites.

With whom we may share your personal data

With Service providers

If necessary, we may share your personal data with Service providers to monitor and analyze the use of our Websites, store the personal data, show advertisements to you, help support and maintain our Websites, contact you, etc. We have concluded agreements with our Service providers to protect your personal data.

For business transfers

If the Company is involved in a merger, acquisition, reorganization, assignment, transfer, change of control or asset sale, your personal data may be transferred to third parties in connection with such transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

With business partners

We may share your personal data with our business partners to offer you certain products, services or promotions.

Law enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend the rights or property of the Company, to prevent or investigate possible wrongdoing in connection with the Websites, to protect the personal safety of users of the Websites or the public, to protect against legal liability.

Сookies and similar tracking technologies

When you access the Websites, we may use “cookies” (or similar tracking technologies). The use of cookies is a standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your computer while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Websites quicker and easier. Cookies are also used to help customize your experience.

There are several types of cookies, and among others:

Essential, Functionality, Operation & Security cookies.

These cookies are essential for enabling user movement around the website, for the website to function properly, and for security purposes (i.e., used to authenticate users, prevent fraudulent use, and protect user data from unauthorized parties). This category of cookies either cannot be disabled or, if disabled, certain features of the Websites may not work.

Analytic, Measurement & Performance cookies.

These cookies are used to collect data about how users use our Websites in order to improve their and the way we offer them, as well as assess the performance of the Websites. These cookies enable us, for example, to assess the number of users who have viewed a specific article as well as their country of origin. It enables our Websites to remember data that changes the way it behaves or looks, such as your preferred language.

Preference, Targeting & Advertising cookies.

These cookies are used to advertise across the Internet and to display relevant ads tailored to users based on the parts of the website they have (e.g., the cookie will indicate you have visited a certain webpage and will show you ads relating to that webpage). Most browsers will allow you to erase cookies from your computer’s hard drive, block the acceptance of cookies, or receive a warning before a cookie is stored. You may remove our cookies by following the instructions of your device preferences. However, if you block or erase cookies, some features of the Websites may not operate properly, and your online experience may be limited.

Сhildren’s privacy

The Websites are not intended for individuals under the age of eighteen (18); accordingly, we do not use the Websites to knowingly solicit data from or market to children defined under applicable law (e.g. thirteen (13) regarding US individuals and sixteen (16) regarding European Economic Area (“EEA”) individuals). We request that such individuals do not provide personal data through our Websites. We reserve the right to request proof of age at any stage so that we can verify that children under the age of eighteen (18) are not using the Websites. If you become aware or have any reason to believe that a child has shared with us, please contact us at contact@mapknows.co.za, and we will take reasonable steps to ensure that such data is deleted from our files.

How long do we keep your personal data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. For example, we will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Websites, or we are legally obligated to retain this data for longer time periods.

Transfer of personal data

We may store or process your personal data in the EEA or in other countries. If you visit our Websites from locations outside of the EEA, please note that any data you provide to us through your use of our Websites may be transferred to and processed in countries other than the country from which you accessed our Websites. If you are a resident of the EEA, we will take appropriate measures to ensure that your personal data receives adequate data protection upon its transfer outside of the EEA. If you are a resident of a jurisdiction where the transfer of your personal data requires consent, then your consent to this Privacy Policy includes your express consent for such transfer of your data.

Security of the personal data

We take great care in implementing and maintaining the security measures of the Websites and your personal data. We employ industry standard procedures and policies and implement technical and administrative security measures to ensure the safety of our user’s personal data and prevent unauthorized access or use of any such personal data. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure, and we can not be responsible for the acts of those who gain unauthorized access or abuse our Websites, and we make no warranty, express, implied or otherwise, that we will prevent such access. We may adopt what we believe is appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access to such data and according to applicable law requirements. If you feel that your privacy was treated not in accordance with our Privacy Policy, or if any person attempted to abuse our Websites or acted in an appropriate manner, please contact us directly at contact@mapknows.co.za.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at our sole discretion and at any time. If we make changes to this Privacy Policy, we will immediately post the updated Privacy Policy on our Websites and update the relevant, effective date. Any such changes will be effective immediately upon being posted unless otherwise stated in the change. Your continued use of our Websites following the posting of changes constitutes your acceptance of such changes.

Terms related to EU/EEA users

Legal basis for processing personal data (for EU/EEA users) If you are an individual in the European Union or European Economic Area (EEA), we collect and process data about you only where we have a legal basis for doing so under applicable EU laws, including the General Data Protection Regulation (GDPR). The legal basis depends on the way in which you use Websites. This means we collect and use your data only where:

It is necessary for the performance of a contract, such as to provide you with the services you requested, including operating the services, providing customer support and personalized features, and protecting the safety and security of the services, including all processing necessary for the performance of our contract(s) with you; It satisfies a legitimate interest that is not outweighed by your data protection rights and interests, such as for research and development, to market and promote our services, and protect our legal rights and interests; You give us consent to do so for a specific purpose; or We need to process your data to comply with a legal obligation. In any case, we will gladly help clarify the specific legal basis that applies to the processing, particularly whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract.

Your rights as a data subject

We respect the confidentiality of your personal data and guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law, if you are within the EU/EEA, to:

Request access to your personal data. The right to access, update or delete the data we have on you. Whenever made possible, you can access, update or request the deletion of your personal data directly by contacting us at contact@mapknows.co.za. This also enables you to receive a copy of the personal data we hold about you. Request correction of the personal data that we hold about you. You have the right to have incomplete or inaccurate information we hold about you corrected. Object to processing of your personal data. This right exists where we rely on legitimate interest as the legal basis for our processing, and there is something about your particular situation that makes you want to object to our processing of your personal data on this ground. You also have the right to object to where we are processing your personal data for direct marketing purposes. Request the erasure of your personal data. You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it. Request the transfer of your personal data. We will provide to you, or to a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated data which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw your consent. You have the right to withdraw your consent to use your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Websites. If you wish to exercise any of the rights set out above, please contact us at contact@mapknows.co.za.

No fee is usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Timeframe for responding to a request

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Disclosure of your personal data

We may disclose aggregated data about our users and information that does not identify any individual without restriction. We may disclose personal data that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates; To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them; To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Company about our Websites users is among the assets transferred; To fulfill the purpose for which you provide it; With your consent.

We may also disclose your personal data:

To comply with any court order, law, or legal process, including responding to any government or regulatory request; To enforce or apply our Terms of use or Privacy Policy and other agreements; and If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging data with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third-party links

The Websites contain links to websites operated and maintained by third parties over which Company has no control. Any data you provide to third-party websites will be governed under the terms of use or privacy policy of those respective third parties. Accordingly, we strongly encourage you to investigate and ask questions before disclosing any data to the operators of third-party websites and to familiarise yourself with their privacy practices by reviewing their privacy notices and privacy policies. The inclusion of third-party websites on or through our Websites in no way constitutes an express or implied endorsement of such websites' policies or notices.

Children’s Privacy

Our Websites do not address anyone under the age of 13. We do not knowingly collect personally identifiable data from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take the necessary steps to remove that data from our servers. If we need to rely on consent as a legal basis for processing your data and your country requires consent from a parent, we may require your parent's consent before we collect and use that data.