GPS coordinates: lat: -26.245890 - lng: 28.170521

Ecko Voice Logging

Address:

14 Frank Street, 1403 Germiston - Lambton

Telephone:

0105903382

Fax:

0866497360

Description

WHY RECORD YOUR CALLS ?
Recording your calls introduces integrity into the business process and:
Reduces liability and enhances security.
Reduces administrative costs.
Records sales commitments by both parties.
Improve customer service & satisfaction.
Improves management of staff telephonic performance.
Reduces miscommunication.
Increases supplier accountability.
WHY USE ECKO ?
Our solution is competitively priced.
Our solution is simple to operate and administrate.
Our solution is reliable.
Our service backup is the market leader.
Our product is continuously improved in South Africa, and we own the IP.

Keywords

Telephone, Agents, Pabx, Extensions, Recording, Voice, Isdn, Phones, Trunking, Voice Recording, Lines, Analog, Call Centre Solutions, Telephone Recording, Voice Logging, Pri, Logging, Call Recording, Bri, Call Logging, Phone Recording, Phone Voice Recording, Call Referencing, Recording Solutions, Line Recording, Agent Call Monitoring, Office Voice Recording, Extension Recording, Extension Logging, Referencing, Recording Products, Sht Cards, Call Centre Recording, Line Logging, Pabx Recording Solutions, Trunk Logging, Telephone Logging, Trunk, Phone Logging, Telephone Voice Logging

Company description

Ecko Voice Logging is a significant contributor to the South African voice logging
industry. We offer a solid, reliable product and back the client with dedicated and
sincere service. The technology is written in South Africa, for South African business.
This enables Ecko to constantly adapt to client needs and improve its overall product
continuously, without having to wait for or rely upon third-part technology providers.
FACTS AND FEATURES
Customized recording based on client’s needs.
Customizable, colour coded reference sets.
Play, save, and email calls effortlessly.
One operating license per site – unlimited agents and users.
Re-referencing by Admin – or agents given access to this feature.
Geared for call centers.
Retrieval of calls fast and easy – filtering by dates, telephone numbers, references, agents, channels etc.
Agent “hot swopping”.
Multiple access levels for security.
Calls stored in MP3 Format.
Unique auto reference number for each call.
Multiple intuitive reports providing rich content.
View calls in progress and monitor channel activity.
Ease of maintenance, minimal managerial input.
Supreme scalability and flexibility – SME to Enterprise.
Business requirements fulfilled – cost saver, management tool and service level indicator.
Entire system centrally and seamlessly auto-updated.
Applicable to Extension side only.

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